Reports to: Pod Leader
Hours: Monday to Friday 9:00am to 5:30pm (Or alternative shift), 60-minute lunch break.
BCN Group is a fast-growing provider of IT managed solutions to UK businesses. We provide a full suite of solutions comprising on-premise, hybrid and cloud hosting solutions, Azure cloud migration services, application support, voice solutions, data management and hardware sales and maintenance.
We have a very open culture where collaboration, inclusion and close working with the leadership team is encouraged – we work together & we win together!
BCN Group are looking for a 3rd Line Support Consultant, the overall remit of the role is to resolve all escalated tickets from the support team, develop the support teams technical knowledge and communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. You are the last port of call for the support team so your attitude towards tackling something you have not encountered before, needs to be extremely positive an demonstrate a can-do attitude.
The successful candidate will be rewarded with a competitive basic salary, health cover, life assurance, birthday day off, Tastecard+ membership, generous holiday entitlement (plus the option to buy holidays), employee bonus scheme, plus more!
Come and join a winning team.